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Quinlan Brothers LLC · Padel Den

PRIVACY POLICY

Effective Date:

1. Introduction

Quinlan Brothers LLC (“Padel Den,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our padel facility, website, booking platforms, mobile applications, and related services (collectively, the “Services”).

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Billing and payment information
  • Account login information
  • Emergency contact information (if provided)
  • Date of birth
  • Membership details and preferences
  • Photographs for membership identification (if applicable)
  • Communication preferences and feedback
  • Social media information if you choose to connect accounts

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages viewed, booking activity, time spent on Services)
  • Location information (if enabled on your device)
  • Facility access logs (e.g., check-in/check-out times)
  • Security camera footage within and around the facility
  • Cookies and similar tracking technologies
  • Mobile app usage analytics

2.3 Information from Third Parties

We may receive additional information about you from:

  • Payment processors
  • Scheduling or booking platforms (e.g., PlayByPoint)
  • Social media platforms
  • Marketing partners
  • Fitness or sports tracking apps you choose to connect

3. How We Use Your Information

We use the information we collect to:

  • Process your membership, court reservations, and payments
  • Provide access to our facility and Services
  • Communicate with you about bookings, events, and updates
  • Send promotional messages (with your consent)
  • Improve class offerings, programming, and overall member experience
  • Maintain facility safety and security
  • Personalize recommendations and Services
  • Conduct analytics and research
  • Comply with legal obligations and enforce our policies
  • Prevent fraud, unauthorized access, and misuse of the facility

4. SMS and Electronic Communications

4.1 SMS/Text Message Consent

By providing your mobile number, you agree to receive automated SMS/MMS messages from Padel Den regarding:

  • Booking confirmations and reminders
  • Schedule changes or cancellations
  • Payment confirmations or billing updates
  • Facility announcements
  • Promotional messages and offers
  • Membership updates

Message frequency may vary. Message and data rates may apply.

Text STOP to opt-out or HELP for support.

By opting in, you consent to receiving recurring automated communications.

4.2 Email Communications

We may send:

  • Transactional emails (required for account and service updates)
  • Promotional emails (optional; you may unsubscribe anytime)

You may not opt out of transactional communications necessary for your membership or bookings.

5. Payment Processing And Financial Data

We use trusted third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI-DSS).

By providing payment information, you authorize us to:

  • Process initial and recurring membership payments
  • Charge for bookings, products, or additional services
  • Provide refunds when necessary
  • Update payment details as provided by your financial institution

We store only limited payment data needed for membership and billing management.

6. Information Sharing And Disclosure

6.1 Service Providers

We may share information with service providers such as:

  • Payment processors
  • Booking and scheduling platforms
  • Email and SMS communication tools
  • Cloud hosting and data storage providers
  • Analytics and marketing partners
  • Coaches or instructors (limited to relevant information)

6.2 Legal Requirements

We may disclose information when legally required or when necessary to:

  • Protect our rights
  • Ensure safety of members and staff
  • Comply with investigations, legal processes, or regulations

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6.4 Consent

We may share information with your explicit consent or direction.

7. Data Security

We implement technical and organizational safeguards such as:

  • Encryption of sensitive data
  • Access control and authentication systems
  • Security cameras and facility monitoring
  • Regular security updates
  • Employee training on data protection

However, no security system is completely infallible, and we cannot guarantee absolute protection.

8. Your Rights And Choices

8.1 Access and Correction

You may request access to or correction of your personal information.

8.2 Data Portability

You can request your information in a portable, machine-readable format.

8.3 Deletion

You may request deletion of your information, subject to legal or operational requirements.

8.4 Marketing Preferences

You can manage preferences by:

  • Unsubscribing from marketing emails
  • Texting STOP to SMS messages
  • Updating account communication settings
  • Contacting us directly

8.5 Do Not Track

Our Services do not currently respond to Do Not Track (DNT) browser signals.

9. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to request deletion
  • Right to know whether data is shared
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination

We do not sell personal information.

10. Children’s Privacy

Our Services are not directed to children under 13.

We do not knowingly collect data from children under 13 without parental consent.

If you believe information was collected from a minor improperly, please contact us so we can delete it.

11. Data Retention

We retain information as long as necessary to:

  • Maintain your membership or account
  • Fulfill legal obligations
  • Resolve disputes
  • Improve our Services

When data is no longer needed, we securely delete or anonymize it.

12. Accessibility Commitment

We are committed to making our privacy practices accessible to all individuals.

If you need this Privacy Policy in an alternative format or require assistance, please contact us at: info@padeldenusa.com

13. International Data Transfers

Your information may be stored or processed in the United States or other countries where our partners operate.

By using our Services, you consent to these data transfers.

14. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

We will update the effective date at the top of the policy and may provide additional notice for significant changes.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Quinlan Brothers LLC

Privacy Officer

Orem, Utah

Email: info@padeldenusa.com

Phone: 832-349-6723

For accessibility accommodations, please contact: info@padeldenusa.com

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